Privacy Policy

This Privacy Policy explains how Soralenta collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit or shop on Soralenta, we may collect personal information that you provide directly to us, including:

• Name
• Email address
• Phone number, if provided
• Billing address
• Shipping address
• Order details
• Payment confirmation information
• Messages or inquiries sent to our customer service team

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages viewed, referring website, approximate location, and interactions with our website.

2. How We Use Your Information

We use the information we collect to operate our store, process orders, provide customer support, and improve your shopping experience. This may include:

• Processing and fulfilling your order
• Sending order confirmations and shipping updates
• Providing tracking information
• Responding to customer service inquiries
• Handling returns, exchanges, refunds, or order issues
• Preventing fraud, unauthorized transactions, and abuse
• Improving our website, products, services, and customer experience
• Sending marketing emails, only where permitted or with your consent

3. Order & Payment Information

Payments are processed through secure third-party payment providers. Soralenta does not store your full credit card or debit card details.

Your payment information is handled by encrypted and trusted payment gateways according to their own security and privacy standards. We only receive the information necessary to confirm payment, prevent fraud, and process your order.

4. Shipping & Delivery Information

To deliver your order, we may share your name, shipping address, phone number where required, and tracking information with logistics providers, shipping carriers, fulfillment partners, and related service providers.

This information is used only as necessary to process, ship, track, and deliver your order.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, and similar tracking technologies to improve website functionality, remember your preferences, analyze website traffic, and support advertising or marketing activities.

Cookies may help us understand how visitors use our website, which products are viewed, and how we can improve the shopping experience. You may disable cookies through your browser settings, but some website features may not function properly.

6. Marketing Communications

If you subscribe to our email list, create an account, or agree to receive marketing messages, we may send you promotional emails, product updates, special offers, or store news.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly at jorgesingh2503@outlook.com.

7. Sharing Your Information

We do not sell your personal information for money. However, we may share necessary information with trusted service providers who help us operate our business, including:

• Payment processors
• Shipping carriers and logistics partners
• Order fulfillment service providers
• Website hosting and e-commerce platform providers
• Email, SMS, and customer service tools
• Analytics and advertising service providers
• Fraud prevention and security service providers
• Legal, accounting, or compliance service providers where required

These third parties are only authorized to use your information as needed to provide their services to us or as required by law.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, fraud prevention, accounting, and dispute resolution.

When personal information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent for marketing communications
• Object to certain data processing activities
• Request more information about how your data is used

To exercise your privacy rights, please contact us at jorgesingh2503@outlook.com. We may need to verify your identity before processing certain requests.

11. European Customers

If you are located in the European Economic Area, United Kingdom, or other regions with similar privacy protections, you may have additional rights under applicable privacy laws.

We process personal information for purposes such as fulfilling orders, providing customer service, complying with legal obligations, preventing fraud, improving our website, and sending marketing communications where permitted.

12. California Customers

If you are a California resident, you may have rights under applicable California privacy laws, including the right to request access to certain personal information, request deletion, correct inaccurate information, and opt out of certain data sharing activities where applicable.

Soralenta does not sell personal information in exchange for money. Some advertising or analytics activities may be considered sharing under certain privacy laws. You may contact us for privacy-related requests.

13. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, payment providers, shipping carriers, apps, or services. We are not responsible for the privacy practices, content, policies, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites or services you use.

15. International Data Transfers

Because we use global e-commerce, payment, logistics, analytics, and customer service providers, your information may be processed or stored in countries outside your country of residence. We take reasonable steps to ensure your information is handled securely and in accordance with this Privacy Policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

Any updates will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: