Terms of Service

Welcome to Soralenta. These Terms of Service govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by the terms and conditions stated below.

Please read these Terms of Service carefully before using our website. If you do not agree with any part of these terms, you should not use our website or purchase products from Soralenta.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products or services for any illegal, unauthorized, fraudulent, abusive, or harmful purpose. You must not transmit viruses, malware, or any destructive code through our website.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, where permitted by applicable law. We may update, modify, suspend, or discontinue any part of our website, products, or services without prior notice.

You agree not to copy, reproduce, sell, resell, distribute, or exploit any part of our website, products, images, descriptions, designs, or services without our prior written permission.

3. Product Information

Soralenta makes every effort to display product details, colors, sizes, prices, images, and descriptions as accurately as possible. However, product colors may vary slightly depending on your device screen, lighting, photography, and display settings.

Product measurements may have slight differences due to manual measurement, fabric characteristics, cutting, style design, and production batches. Please refer to our Size Guide and product descriptions before placing your order.

4. Pricing & Availability

Product prices are displayed on our website and may change without notice. We reserve the right to modify prices, discounts, promotions, shipping fees, and product availability at any time.

We do our best to keep product availability accurate, but certain items may become unavailable after an order is placed. If this happens, we may contact you to offer a replacement, alternative item, waitlist option, store credit, or refund.

5. Orders & Payment

When you place an order on our website, you agree to provide accurate, current, and complete billing, shipping, and contact information. Soralenta is not responsible for delays, failed delivery, or order issues caused by incorrect or incomplete customer information.

All payments must be completed through the secure checkout page on our website. We accept major credit cards, debit cards, PayPal when available, and other secure payment methods displayed at checkout.

We reserve the right to cancel, refuse, or review any order if we suspect fraud, unauthorized payment activity, pricing errors, stock issues, abuse of promotions, or violation of our policies.

6. Order Processing & Shipping

Orders are usually processed within 2-4 business days after payment confirmation. Processing time includes order verification, quality inspection, packaging, and shipment preparation.

After dispatch, delivery usually takes 8-12 business days, depending on your location, local carrier service, customs clearance, weather conditions, holidays, and other factors beyond our control.

Once your order has shipped, a tracking email will be sent to the email address used at checkout. If you do not see the tracking email, please check your spam or junk folder.

7. Order Cancellation

Orders may only be cancelled before they have been processed or shipped. If you wish to cancel your order, please contact us as soon as possible at jorgesingh2503@outlook.com with your order number and the email address used at checkout.

Once an order has entered processing, packaging, or shipment preparation, cancellation may no longer be available. Once an order has shipped, it cannot be cancelled.

8. Returns, Exchanges & Refunds

Eligible items may be returned or exchanged according to our Returns & Exchanges Policy. Items must be unworn, unwashed, unused, undamaged, and returned in their original condition with tags and packaging where applicable.

Customers must contact us before sending any item back. Returns sent without prior approval may not be accepted. Approved refunds will be issued to the original payment method used for the order.

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Please include your order number and clear photos of the item, packaging, shipping label, and the issue.

After reviewing your request, we may offer a replacement, exchange, partial refund, store credit, or another suitable solution depending on the situation.

10. Customs, Duties & Taxes

Import duties, customs fees, taxes, or other local charges may be required by your country or region. These charges are not controlled by Soralenta and are the responsibility of the customer where applicable.

We are not responsible for delays caused by customs inspections, customs clearance procedures, local authorities, or carrier processing.

11. Customer Information

You agree to provide accurate, current, and complete information when placing an order, creating an account, subscribing to updates, or contacting us. You are responsible for keeping your contact and shipping information correct.

Our collection and use of customer information is described in our Privacy Policy. By using our website, you agree to the collection and use of information according to that policy.

12. Promotional Offers

From time to time, Soralenta may offer discounts, promotional codes, free shipping offers, limited-time campaigns, or special sale events. Promotions may be changed, suspended, or ended at any time without prior notice.

Promotional codes must be entered at checkout and cannot usually be applied after an order has been placed unless stated otherwise. Promotions cannot be exchanged for cash and may be subject to additional conditions.

13. Intellectual Property

All content on this website, including text, product images, graphics, logos, layout, design elements, product descriptions, and other materials, belongs to Soralenta or its content providers and is protected by applicable intellectual property laws.

You may not use, copy, reproduce, distribute, modify, upload, publish, or commercially exploit our website content without prior written permission.

14. Third-Party Links & Services

Our website may contain links to third-party websites, payment providers, shipping carriers, apps, tools, or other services. These third-party services are not controlled by Soralenta.

We are not responsible for the content, policies, security, availability, accuracy, or practices of any third-party websites or services.

15. Limitation of Liability

To the fullest extent permitted by law, Soralenta shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages resulting from your use of our website, products, or services.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or available at all times. Your use of our website is at your own discretion and risk.

16. User Conduct

You agree not to use our website for fraudulent, abusive, unlawful, harmful, misleading, or unauthorized activities. You must not interfere with website security, attempt unauthorized access, scrape data, misuse promotions, or disrupt our services.

17. Changes to Terms of Service

We reserve the right to update, modify, or replace these Terms of Service at any time. Any updates will be posted on this page. Your continued use of our website after changes are posted means you accept the updated terms.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: